Refund and Returns Policy

Last Updated: September 18, 2026

Thank you for shopping with Tito’s Colombian Products. We want you to be satisfied with your purchase. Please review the following policy before placing your order.

1. General Return Policy

We accept returns of eligible non-food products within 30 days of delivery, provided that the item is unused, undamaged, and in its original packaging and condition.

To request a return, you must contact us within 30 days of receiving your order. Returns must be approved by Tito’s Colombian Products before the item is shipped back.

Items sent back without prior approval may not be accepted or refunded.

2. Food, Frozen, and Perishable Products

Due to health, safety, and quality considerations, food, frozen, refrigerated, and other perishable products are generally not eligible for return or refund simply because the customer changes their mind, ordered the wrong item, no longer wants the item, or does not like the product.

This includes, but is not limited to:

  • Frozen foods
  • Bakery products
  • Snacks
  • Beverages
  • Refrigerated products
  • Perishable foods
  • Other food products

If a food or perishable product arrives damaged, defective, spoiled, incorrect, or otherwise not in acceptable condition, please contact us as soon as possible after delivery. We may request photographs, order information, or other documentation so that we can review the issue and determine the appropriate resolution.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include:

  • Your order number
  • A description of the problem
  • Photos of the product and packaging, when applicable
  • Any other information we may request

Do not return a damaged, defective, or incorrect item unless we provide return instructions.

After reviewing the situation, we may provide a replacement, refund, or another appropriate resolution.

4. Customer-Requested Returns

For an eligible non-food return that is not the result of an error on our part, the customer is responsible for all return shipping costs.

The customer must purchase and pay for the shipping required to send the item back to Tito’s Colombian Products.

Return shipping costs are non-refundable and will not be reimbursed by Tito’s Colombian Products.

The original shipping charge paid when the order was placed is also generally non-refundable unless the return is the result of an error on our part.

5. Return Authorization

Before returning an eligible item, please contact us for return instructions.

Do not send merchandise to an address listed elsewhere on our website or to the product manufacturer unless specifically instructed by Tito’s Colombian Products.

We are not responsible for unauthorized returns.

6. Condition of Returned Items

To qualify for a refund, eligible returned merchandise must:

  • Be unused
  • Be in its original condition
  • Include the original packaging, when applicable
  • Not show signs of damage, misuse, or excessive wear
  • Include all applicable accessories, parts, or documentation

We reserve the right to refuse a return or issue a partial refund if the returned item does not meet these requirements.

7. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved or denied.

If approved, the refund will be issued to the original payment method used for the purchase.

The refunded amount may exclude:

  • Return shipping costs
  • Original shipping charges, when applicable
  • Amounts attributable to damage, missing parts, or use of the returned item

Once we process your refund, it may take approximately 5–10 business days for the funds to appear on your credit card, debit card, or bank account, depending on your financial institution.

8. Late or Missing Refunds

If you have not received your refund after we have confirmed that it was processed:

  1. Check your bank or credit card account again.
  2. Contact your credit card company or bank, as additional processing time may be required.
  3. If you still have not received your refund, contact us so we can assist you.

9. Exchanges

We generally do not offer exchanges for food, frozen, refrigerated, or perishable products.

For eligible non-food merchandise, exchanges may be considered when an item is defective, damaged, or incorrectly shipped.

Please contact us before sending anything back so we can provide instructions.

10. Order Cancellations

Orders may be canceled only if the order has not already been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

If an order cannot be canceled because it has already been processed or shipped, the customer may be responsible for applicable shipping or return costs.

11. Refused or Undeliverable Packages

If a package is refused by the customer, an incorrect or incomplete shipping address was provided, or the package is returned to us because it could not be delivered, the customer may be responsible for applicable shipping and return-to-sender costs.

Any refund will be reviewed after the package is received by Tito’s Colombian Products and may be reduced by applicable shipping costs.

Food, frozen, refrigerated, and perishable products returned to us because of a refused or undeliverable shipment may not be eligible for a refund due to their perishable nature.

12. Lost or Damaged Return Shipments

Customers are responsible for the return shipment until it is delivered to Tito’s Colombian Products.

We recommend using a shipping service that provides tracking and, when appropriate, shipping insurance.

Tito’s Colombian Products is not responsible for returned merchandise that is lost or damaged while being shipped back by the customer.

13. Proof of Purchase

A valid order number, receipt, or other proof of purchase may be required before a return or refund can be processed.

14. Contact Us

If you have questions about a return, refund, damaged product, or incorrect order, please contact Tito’s Colombian Products before sending any merchandise back.

Tito’s Colombian Products
13230 SW 132nd Ave
Miami, FL 33186
Email: titoscolombianwebsite@gmail.com